Refund policy

At AM Industrial-Auto Parts and Tools LLC, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. This return policy outlines the terms and conditions for returns and refunds.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, items must meet the following conditions:

Products must be unused, in original condition, and in original packaging
All accessories, manuals, and documentation must be included
Items must not show signs of installation or use
Proof of purchase (order number or receipt) is required

Non-Returnable Items

The following items cannot be returned:

Electrical components that have been installed or connected
Custom-ordered or special-order parts
Items marked as final sale or clearance
Fluids, chemicals, and consumable products once opened
Products damaged due to misuse, improper installation, or negligence

How to Initiate a Return

To start a return, please contact our customer service team at info@amindustrialauto.com with your order number and reason for return. We will provide you with:

Return authorization and instructions
Return shipping label (if applicable)
Specific packaging requirements

Important: Do not ship items back without prior authorization. Unauthorized returns may not be processed.

Return Shipping

Return shipping costs depend on the reason for return:

Defective or incorrect items: We cover return shipping costs
Change of mind or buyer's remorse: Customer is responsible for return shipping
We recommend using a trackable shipping method, as we cannot guarantee receipt of untracked returns.
Refunds will be issued to the original payment method.
Provide photos of the damage or defect