Shipping policy

At AM Industrial-Auto Parts and Tools, we work with trusted suppliers to deliver your auto parts and industrial tools safely and efficiently. This policy outlines our shipping practices, timelines, and what you can expect when ordering from us.

Processing Time

Orders are typically processed within 1-7 business days after payment confirmation. Processing time includes:

Order verification and payment processing
Inventory confirmation with our suppliers
Packaging and preparation for shipment

Please note: Processing times may be extended during peak seasons, holidays, or for special-order items. We will notify you of any delays.

Shipping Costs

Shipping costs are calculated at checkout based on:

Package weight and dimensions
Delivery destination
Selected shipping method
Current carrier rates

Supplier Direct Fulfillment

Many of our products ship directly from our trusted supplier partners. This allows us to:

Offer a wider selection of products
Maintain competitive pricing
Reduce handling time

What this means for you:

Orders with multiple items may arrive in separate packages
Each package will have its own tracking number
Shipping times may vary by supplier location
All shipments are coordinated and monitored by our team

Large or Heavy Items

Some auto parts and industrial tools require special handling due to size or weight:

Freight shipping may be required for items over 150 lbs
Estimated delivery times may be longer
Signature and inspection upon delivery required

P.O. Boxes

P.O. Boxes: Available for small items only. Large or heavy items cannot be delivered to P.O. Boxes.

Delivery Issues

Lost or Stolen Packages

If tracking shows your package was delivered but you didn't receive it:

Check with neighbors or building management
Verify the delivery address on your order
Contact the carrier directly
Reach out to our customer service team within 7 days

Damaged Shipments

If your package arrives damaged:

Document the damage with photos (box and contents)
Note any damage on the delivery receipt if possible
Contact us within 48 hours of delivery
We will file a claim and arrange for replacement or refund

Incorrect Address

Please ensure your shipping address is accurate before completing your order. If you need to update your address:

Contact us immediately if the order hasn't shipped
Address changes after shipment may incur additional fees
We are not responsible for orders shipped to incorrect addresses provided by the customer